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Store Policies

Shipping policy

Shipping rates
We offer low shipping rates by USPS media mail. You will receive a tracking number for your shipment within 2 business days of your order.
We currently ship to the continental 48 U.S. states. All orders are shipped within 2 business days via USPS media mail.

Return policy

Full refund available within 30 days

Returns:
We guarantee all previously viewed movies sold for 30 days after you receive them (by the tracking number) provided it is postmarked for return by the 30th day, and will replace the movie if available or give you a full refund if there are any problems with your videos. A refund will consist of your full payment, including the original shipping paid for your movie. Contact us, and we will send a return postage label if there are any problems with any disc playing.
All New videos may be returned unopened for a full refund minus shipping, if you happen to change your mind about the movie.


Product Quality:

While we do our best to represent the item you purchase, slipcovers may not be included if they are pictured.

We sell original Region 1 DVD, and Region Coded 1(A) Blu-Ray, specifically designated for the United States. 4K UHD Discs are non-region coded by the manufacturer.

Like new: means no problems. Case, artwork, and discs are as close as possible to like new.
Very good: Minor cosmetic defects, usually noted in the description. Will play like new.
Good: Case or artwork/slip may have some damage, but disc will play like new.

Payment:

You agree to complete payment, in full, for services rendered or products received. You agree to contact Lost Planet Video in the event of any payment discrepancy, allowing us a minimum of 15 days to reverse, refund, or alter or cancel your order. All sales and payments are considered final and completed 12 hours after your order has been placed. Any cancellations before your order has shipped, but after this 12 hours will cause a forfeiture of a 10% service and convenience fee from your total payment. Any cancellations after the order has shipped will result in a full forfeiture of all shipping and handling charges and a 10% service and convenience charge on the remainder of your payment.

No account required to shop:

Payments are completed by all major credit cards and can be completed without creating an account. We do advise that all customers create an account to receive special offers.

Discount Coupons and Pricing:

At times, we may choose to offer a discount coupon through this site. All coupon offers are subject to change based solely on the decisions of Lost Planet Video management without liability to the management, staff, or business operations of Lost Planet Video. If any offer is discontinued, all orders received under such offer will be considered valid.

Lost Planet Video subscribes to a fair pricing policy. In consideration of demand, stock quantity, and business conditions, we reserve the right to change prices at any time without liability.

Stock availability:

All products are in stock and ready to ship within 2 days or less when added to our site. In the event of an out of stock item, we will notify you within 48 hours by email of your order cancellation.

Order Cancellation:

You agree to complete payment, in full, for services rendered or products received. You agree to contact Kore Video in the event of any payment discrepancy, over or under charge, allowing us a minimum of 15 days to reverse, refund, or correct your payment total.

All sales and payments are considered final and completed 12 hours after your order has been placed. Any cancellations before your order has shipped, but after this 12 hours will cause a forfeiture of a 10% service and convenience fee from your total payment. Any cancellations after the order has shipped will result in a full forfeiture of all shipping and handling charges and a 10% service and convenience charge on the remainder of your payment upon the return of your order at your expense.